Refund Policy

7-day satisfaction guarantee

If you purchase a credit pack and are not satisfied with RaagEngine within 7 days of purchase, you may request a full refund provided you have used fewer than 10 credits from that purchase.

How to request a refund

• Email hello@raagengine.com within 7 days of purchase
• Include your order ID (found in your purchase confirmation email)
• Briefly describe why you are requesting a refund

We process refund requests within 2 business days. Refunds are returned to your original payment method.

Non-refundable situations

• More than 7 days have passed since purchase
• More than 10 credits from the pack have been used
• The account has been found to violate our Terms of Service
• Free credits provided on signup are not refundable (they are free)

Technical issues

If credits were deducted due to a technical error (system failure, API outage, etc.) and you did not receive the expected output, we will restore those credits to your account. Email us with details of the issue.

Contact

For refund requests or questions: hello@raagengine.com

We typically respond within 24 hours.